Here you’ll find a number of often ask questions as well as information you should be aware of before, during the prep and during your broadcast.  If you have any specific questions not addressed here, reach out to us!

What exactly is it that you do?

We provide an end-to-end service that enables you to live broadcast your event over the internet to various platforms already in place as well as archival footage of your event.

What does it cost to watch the broadcast?

Absolutely nothing.

While there are other companies that charge views a subscription fee or offer a paywall to gain access to the content, it is our firm belief that by not having any paywall it further enables bringing these sports and events to the forefront of the public eyes in the most positive way possible.

Where will the broadcast be viewable?

As Google is our primary platform for broadcasting, viewers will be able to watch the live broadcast by way of YouTube.

Prior to your event start, placeholders will be created for the feed(s) and the links distributed appropriately.  This enables you to embed or share the broadcast feed prior to to the beginning to make sure those that wish to view can do so immediately.

You can share, embed and post the feed just as you would any regular YouTube video.  This is advantageous as YouTube is the most wide-reaching platform currently available.

Additionally, we have API access to FaceBook and we are able to stream directly into a user’s Facebook feed, but more importantly, we can stream live into a Facebook page timeline potentially hitting thousands of users with “live” notifications, dramatically increasing your viewership.  The downside to this is that Facebook currently only allows up to a 90 minute stream and thus we’d have to stop and restart the stream every 90 minutes or so and would appear as a new post from that user or page.  We’re hoping Facebook allows us to transcend this limitation in the future.  Should this be a requested distribution, please discuss it with us and we can plan a simulcast to Facebook on a limited basis. (For Opening or Awards ceremonies, for instance.)

Lastly, your viewers can always go to liftcast.tv to view the most current broadcast as well as archive broadcasts.

How does this process work?

Once you’ve made the decision to work with us, we will come onsite to the venue, discuss how the event will be ran (i.e. where the workouts will be, where the lifting platform will be built, etc.) and produce a rough outline of camera placement, power availability, networking stability and other ancillary items that will allow us to plan our networking and media infrastructure to be safe and unobtrusive come gameday.

1 week prior to your event, we’ll come back out again with a reduced setup to test a live stream from your venue.  We’ll need physical access of course, so be sure to have staff aware and on site to allow us to work.  This enables us to work out any kinks or unexpected gotchas that might come up such as networking issues, environmental issues, etc.  We can work around just about anything.

The night prior to your event, we’ll come in and do a complete installation of our setup.  This includes all onsite networking equipment, cable runs, power runs, camera mounts, etc.  So that early the next morning or a few hours prior to your event start, we’ll come back in a fire it up ready to go live!

What kind of Internet do I need? Do I need any special WiFi or routers?

The short answer is you should have as fast of an internet connection as possible. Most business internet packages are sufficient for most of our broadcast packages. We don’t require any special access to your internal network or computers either. We require up to 2 100mbit/s Ethernet ports be available on your core switch (being your provider’s modem or your main switch should you have a more robust environment.)

From a technical standpoint, we require 8mbit/s of sustainable UPSTREAM bandwidth PER camera to be utilized.  So if you have a package with 3 cameras, static or operated, you’ll need at least 24mbit/s sustainable upstream. This has to be on top of your normal network usage. For instance, if your venue is a place of business and you regularly need to use your internet access, you should have enough capacity to facilitate LiftCast’s broadcast as well as your line-of-business applications. We’d ask that you keep large downloads and media streaming to a minimum while the broadcast is live.  Should there be an issue with the on-premises Internet connection and quality is expected to drop or if there is a catastrophic failure of the broadcast due to the Internet connection, we’ll offer use of our dedicated enterprise connection as a backup for which you will be charge a pro-rated fee of $25/hour capping at $200.00/day.  You may decline this usage and we can work with your staff to make sure your internet connection is as free as possible for our use should you so desire.  If you choose to decline this service we can no longer be held responsible for quality issues and no partial refund for reduced quality will be issued upon completion of the event broadcast.

We will not require access to your wireless network, nor do we require you to have one.

We have all of our own hardware for our cameras and computers and will simply “jack in” to your existing network solely for connectivity to the internet.

Protocols used in our broadcasts are as follows and outbound access will need to be ensured (which we can discover during testing):

Port Protocol Transport
1935 RTMP/E TCP
1935 RTMFP UDP
80 RTMP, RTMPT, HTTP TCP
8134 HTTP TCP

Will someone be making sure everything is working ok?

Regardless of the package you purchase, a LiftCast.TV technician will be physically near by the venue in case something requires attention.  Furthermore, the broadcast itself is monitored through it’s entirety for quality assurance purposes and alerts are sent to the technician who can be onsite within 15 minutes should a problem arise with any part of our system.

If you purchased a package that has live editing, operated cameras, or live commentating, a technician will be onsite for the duration of your broadcast at no extra charge.

We will never require you or your staff or volunteers to be responsible for any of our services or equipment before, during or after your broadcast.

What if something goes horribly wrong?

If there is a catastrophic failure of our broadcast meaning, nobody anywhere can see or hear anything and the feed is completely down, then you’ll only be charged a prorata fee for the content that did make it on air based on the number of hours.  Since you pay in advance, this will come as a partial refund of payment.

If the quality of the broadcast is intermittent and dropping and we determine the “uptime” to be less than 90% of the time allotted, then we shall refund 10% of your paid fee; to be increased by 10% for every 10% of failures that occur.

Typical failure rate to date is less than 0.1% at it’s highest.  All of these broadcast statistics will be provided a few days after the broadcast has concluded.

How will I know how many are watching the broadcast?

We keep a live statistic of viewership and viewer engagement while we’re running the broadcast.  If you’re curious, ask the producer on site or the technician when he checks in.  Additionally with some viewers, you can actually see how many are watching at one time.

A complete breakdown of statistics will be provided a few days after the broadcast concludes.